Enquiry answering forms a large part of the work of MI services. The resources here are designed to facilitate provision of an accurate, independent, current and evidence based enquiry answering service.

Service standards

To download the enquiry answering standards, click this icon

Essential Resources for MI services

To download the latest version of the UKMi Essential Resources list click the relevant icon below:

Word version

Pdf version

• Effective Use of the Internet for Enquiry Answering provides guidance on safe and efficient use of the Internet, including guidance on assessing the quality of information found on the Internet.
  
  
• Websites/Web-based Resources Links provides live links to the Websites and Web-based resources included in the above list and should be used in conjunction with this. It can be used to provide easy access to all these resources during enquiry answering. It can be downloaded and saved locally e.g. on a PC desktop.
  
  
• A Comparison of the Micromedex and Lexi-Comp Medicines Information Databases. UKMi commissioned this project in 2004 to assist decision-making between the two databases. The project was presented at the 2004 UKMi Conference. The presentation and a Word version of the results and conclusions can be downloaded here.

Presentation   Results & Conclusions

User satisfaction

User satisfaction survey questionnaire + calculator

Support Materials

• Library referral criteria provides guidance for health care libraries on who, what and when to refer to Medicines Information Services
• Guidelines for ensuring quality in enquiry answering provides guidance on the documentation, analysis, coverage and answer standards
• Enquiries to document provides guidance on what medicines information work should be documented as an enquiry
• Standard search patterns